Frequently Asked Questions

Everything you need to know about bringing MASU quality into your home.

What is the typical shipping timeframe for MASU furniture?

Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.

Do you offer international shipping for home decor?

Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy if a product doesn't fit my space?

We offer a 30-day return window for all unused items in their original packaging. Please note that a restocking fee may apply to large furniture pieces.

Are MASU products covered by a warranty?

Yes, all MASU home goods come with a 1-year limited warranty covering manufacturing defects in materials and workmanship.

How can I track the status of my home delivery?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's real-time monitoring portal.

Does MASU offer assembly services for large furniture?

We offer White Glove Delivery services in select metropolitan areas, which includes room-of-choice placement and full assembly of your items.